FAQ

Shipping and Delivery Times

To minimize the risk of lost mail, we exclusively use Tracked Letterbox Mail with affordable postage. All orders are processed and shipped from Singapore via SingPost. Please allow 1–3 business days for order processing before dispatch.

Tracked Letterbox Delivery Times
• Singapore: 2–5 business days
• International: We currently deliver within Singapore only, but international shipping will be available soon — stay tuned!

Free Shipping
We’re happy to offer free tracked shipping for orders over SGD $30 to Singapore!

Refund Policy & Returns

All sales are final. We do not accept cancellations, returns, or exchanges. However, if you have any questions or concerns, please feel free to email us at livelysideup@gmail.com — we will be happy to help!

Do you accept commissions / custom requests?

Please reach out through our contact form or email us at livelysideup@gmail.com to discuss your ideas!

Can you do bulk orders or wholesale?

Please reach out through our contact form or email us at livelysideup@gmail.com for any bulk or wholesale order inquiries!